Contact Us
Need some help? That's what we're here for! Please get in touch with us using one of the below options. Please note: During summer we experience a significant peak in enquiries, so it may take us a little longer than normal to get to everyone, but we are working hard to respond as soon as we can.
If you are an End User:
Talk to us via Live Chat (Support):-Click on this button at the bottom of this page to talk to one of Customer Care agents. (This is the quickest way to get in touch with us!) -Service Hours: Mon-Fri 9.00am – 5.00pm EST*Please note that it does take about a minute for the system to see that you are there and change from Agent Offline to Chat with an Expert
Call our customer helpline: Our AstralPool Customer Service team are available for over-the-phone support on 0800 807 665 Mon-Fri 8.30am - 6.00pm EST.
To lodge a new service request/warranty claim please go to our myFluidra warranty portal.
If you are a Trade Customer:
Please log on to Fluidra Pro Centre or submit a request to gain access. Available to those with NZBN / Fluidra Accounts only. Our Customer Service Hours: Mon-Fri 9.00am - 5.00pm EST
SERVICING THE NEW ZEALAND POOL AND SPA TRADE
FLUIDRA is New Zealand's premier manufacturer and supplier of residential and commercial equipment and parts to the swimming pool & spa industry.
0800 807 665
Customer Service NZ
Office Location NZ
Location: 13 Douglas Alexander Pde, Rosedale Auckland 0632
Reception Hours: Mon-Fri 8.00am - 4.30pm NZT
Free Phone: 0800 807 665
Email: apac.nzservice@fluidra.com